If you are not satisfied with an item that you purchased from BergHOFF, returns are accepted within 30 days from the date of receiving the ordered items. as long as the item is in its original condition and packaging. Email cs@berghoffusa.com with your order number to initiate a return. Items that have been used or modified in any way may not be returned. Customer will pay all return expenses unless otherwise verified with a customer representative.

Although it is unfortunate, items are occasionally damaged in transit or have concealed damage. In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item at no charge for a replacement, as long as you report the issue within 2 days after delivery.

Missing or Lost Shipment or Package:

After ordering the product, you will get email alert when the package/shipment is out for delivery and/or soon after delivery by the carrier. If you received shipment delivered email notification but you can't find the shipment, we suggest you to check immediately with your neighbor or apartment office in case it was delivered to wrong address. When you are sure that the package was not delivered to your shipping address then you need to report to BergHOFF Customer Service cs@berghoffusa.com within 48 hours of the carrier delivery time stamp on carrier's shipment tracking website. Upon receipt of your claim BergHOFF Customer Service will file the claim to the carrier to investigate the issue. Reshipment or refund will be issued after approval of the claim by carrier.